General terms and conditions


These General Terms and Conditions (GTC) govern the legal relationship between the guest/customer/organiser, hereinafter referred to as the guest, and Rheinfall Gastronomie AG as operator of the restaurants Schlössli Wörth, Park am Rheinfall, Park Snack, Insel Bistro and Mühlerad Bistro hereinafter referred to as RFGAG. For the sake of simplicity, these GTC – regardless of the service – always refer to a contract. Should individual provisions of these GTC be or become invalid or void, this shall not affect the validity of the contract and the remaining GTC provisions. In all other respects, the statutory provisions shall apply.

Subject of the contract

The present contract is concluded by the timely (option date) acceptance (by post or scan of the written reservation confirmation and sending by e-mail) of the written offer of RFGAG. Subsequent adjustments to the content of the written confirmation shall only become binding for RFGAG through a (written) reconfirmation. Verbal agreements or amendments are not valid. Option dates are binding for both parties. RFGAG shall be entitled to otherwise dispose of the reserved event premises without further ado after expiry of the option dates.

Scope of services

The scope of services of the contract is determined according to the individual reservation made by the guest. Subject to other contractual agreements, the guest has no claim to a specific table/room.

Terms of payment

The remuneration shall be due for payment without any deduction within ten (10) days after the invoice date. RFGAG shall be entitled to demand an amount of up to 100 % of the expected remuneration as advance payment from the Client upon signature of the order confirmation or by agreement. For clients domiciled / resident abroad, up to 100 % of the expected turnover shall be invoiced as advance payment by e-mail. RFGAG does not send invoices abroad. For all events of 50 persons or more or an order of CHF 6,000.00 or more, an advance payment of 50 % of the order value shall be made. An advance payment is to be transferred in accordance with the conditions of the confirmation. If the advance payment is not made on time, RFGAG may terminate the contract immediately (without a reminder) or withdraw from the service promises made and demand the cancellation costs specified under item 6.

The guest is obliged to pay the agreed or applicable prices of the restaurant for the services used by him. This also applies to services and expenses of the restaurant to third parties arranged by the guest, his companions and visitors.

Any increase in statutory charges after conclusion of the contract shall be borne by the guest. All published prices may be adjusted at any time without notice to the guest. The valid prices are those confirmed by the restaurant. The final invoice shall include the agreed price plus any additional amounts that have arisen due to separate services provided by the restaurant for the guest and/or the persons accompanying him/her.

Liability for payment

If the client is not also the organiser, the client shall also sign the order confirmation and shall thus also be deemed to be the client vis-à-vis RFGAG. In particular, the client shall be jointly and severally liable with the organiser for the entire remuneration. This liability extends to additional services purchased by the event participants if direct payment has not been expressly agreed.

Number of participants

The guest undertakes to inform the restaurant of the binding number of participants for an event no later than 5 working days before the date of the event. If the actual number of participants is lower than the confirmed number of participants, the remuneration shall be calculated on the basis of the confirmed number of participants. If the actual number of participants is higher than the confirmed number of participants, the remuneration shall be calculated on the basis of the higher number of participants. An increase in the number of participants is possible at any time with the consent of RFGAG, provided that the necessary capacities are available.


Cancellation by the client If the event is cancelled for reasons that lie with the client, the client undertakes to reimburse the following costs, insofar as no other cancellation conditions have been stipulated in the contract:

  • Cancellation 0 – 7 days before the event: 100 % as per order confirmation
  • Cancellation 8 – 14 days before the date: 50 % as per order confirmation
  • Cancellation 15 – 30 days before the date: 30 % as per order confirmation

Withdrawal by the restaurant

Up to 7 days before the agreed day of the event at the latest, the restaurant may withdraw from the contract by means of a unilateral (written) declaration without incurring any costs. Furthermore, the restaurant is entitled to withdraw from the contract extraordinarily for objectively justified reasons by means of a unilateral (written) declaration:

Objectively justified reasons include, for example:

  • force majeure or other circumstances for which the restaurant is not responsible and which make it impossible to fulfil the contract;
  • events which are booked under misleading or false statements of facts essential to the contract, e.g. in the person of the guest or the purpose of use or stay;
  • the restaurant has reasonable grounds to assume that the use of the agreed services may impair the smooth operation of the business, the safety of other restaurant guests or the reputation of the restaurant;

the purpose or reason for the stay is unlawful. In the event of justified withdrawal by the restaurant, the guest shall not be entitled to any compensation and the compensation shall remain owed in principle.

Food and drinks

All food and beverages are to be purchased exclusively from the restaurant. In special cases, a different written agreement may be made. In such a case, the restaurant is entitled to charge a plate fee or tap fee.


If the reserved event duration is expected to exceed the statutory closing time (police hour), the guest must contact RFGAG at least 30 days before the start of the event so that the necessary permits can be obtained. The costs for the permits will be charged to the guest. RFGAG cannot guarantee the granting of permits. RFGAG has the right to expel event participants from the premises after the renewal permit has expired.


The insurance for materials brought in is in any case the responsibility of the guest. The restaurant may request proof of insurance before confirming the reservation.

Liability and losses for damages

The client shall be liable to RFGAG for loss of and damage to fixed and mobile inventory caused by its employees and / or event participants. Rejection of liability for items brought in RFGAG rejects any liability for loss of or damage to items brought in by the client or event participants.

Use of decorative material

No additional decorative material may be used without the express consent of RFGAG. The client is responsible for ensuring that the decoration material used by him with the consent of RFGAG complies with the fire police regulations. Liability vis-à-vis the fire police shall lie with the client. Any decoration material brought by the client must be collected again immediately after the end of the event. Any decoration material not collected shall be disposed of by RFGAG at the expense of the client. The client / organiser is prohibited from making any changes to the structural and technical facilities provided by RFGAG. For special events, e.g. exhibitions, fixtures and fittings may only be erected with the prior written consent of RFGAG. Showcases and advertising surfaces may not be covered or removed.

Dog ownership

Dogs may only be brought to events with the prior consent of RFGAG. The guest who brings a dog into the restaurant is obliged to keep or supervise this animal properly during its stay. It is not permitted to feed animals in the restaurant.

Lost property

Lost property will be forwarded if ownership is clear and the residential/business address is known. The guest shall bear the costs and risk of forwarding the lost property.

Further Provisions

If the guest wishes services which are not provided by the restaurant itself, the restaurant shall only act as an intermediary. Advertisements in the media (such as newspapers, radio, television, internet) with reference to events in the Restaurant, with or without the use of the unchanged company logo, require the prior written consent of RFGAG.


Applicable Law Swiss law shall apply exclusively to all contractual, reservation, any supplementary agreements and general conditions. The place of performance and payment shall be the registered office of RFGAG. Subject to mandatory legal jurisdiction, Schaffhausen shall be the exclusive place of jurisdiction.

Rheinfall Gastronomie AG / Status 01.01.2022

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